Didn't get the free chicken sandwich on Labor Day, but the system works!

*UPDATE*

Today the manager of the Chick-fil-A called me and offered his apology. He also offered me to stop by anytime, and get a free combo. THIS is truly an "overwhelming response." Thank you, thank you, thank you.

Thank you for taking the time to contact Chick-fil-A. You are very important to us, and we sincerely regret that the Chick-fil-A Chicken Sandwich item was not available during your recent visit to our restaurant, and we apologize. Our aim is to provide the highest quality food in a clean restaurant and serve our customers in a courteous, professional manner each time they visit our Chick-fil-A stores. I have forwarded your comments to Josh Robinson, the Food Service Director at this location, so that he is aware of your dissatisfaction. Each Chick-fil-A restaurant is independently operated; therefore, it is important that complaints of this nature are shared locally. As a token of appreciation for contacting us, I'll be sending you two Chick-fil-A CARES Guest Cards which should arrive at your provided mailing address in 7 to 10 business days. Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Lisa

Chick-fil-A CARES
Chick-fil-A...We Didn't Invent The Chicken, Just The Chicken Sandwich.
On the Web at http://www.chick-fil-a.com/

To: Chick-fil-A.Cares@na.ko.com

Subject: Chick-fil-A Web Form Message

I was extremely disappointed that this location [University of Illinois Illini Union] did not honor the Labor Day Giveaway. They posted a sign saying, "Due to the overwhelming response, we are not able to honor the C.F.A. promotion." I can understand that there would be a high response, but I believe that should be expected and anticipated on a college campus, where tens of thousands of students have Illinois team apparel. Chick fil a did not magically appear on campus overnight, and should have known there was going to an immense demand for the free sandwiches. Saying that the overwhelming demand is the excuse for not honoring the promotion is a cop-out and simply unacceptable. I have known about the promotion since last Friday, and I am sure the employees have known about it prior to that, and I think three days' notice is ample time for this location to have stocked up and prepared for the promotion. Again, there is absolutely no reason for them to not honor the promotion. This location is situated in the heart of campus, and is also the only chick fil a location in at least 25 miles, and they were unfortunately caught sleeping. The reason I am contacting chick fil a directly is because I have been on the line for many minutes with the University of Illinois location, yet no one has picked up. I truly hope that my situation is not repeating itself across the nation. We all know what happened when KFC promoted its grilled chicken by handing out a free piece to everyone. Due to some terrible error, it took some people 3 or 4 trips in order to get there free chicken. I would hate for Chick fil a to experience a media blowup and the amount of embarassment KFC suffered. This situation needs to be rectified as soon as possible.

Best regards,

Jerry